UX Researcher

New York City

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FanDuel Group is an innovative sports-tech entertainment company that is changing the way consumers engage with their favorite sports, teams, and leagues. The premier gaming destination in the United States, FanDuel Group consists of a portfolio of leading brands across gaming, sports betting, daily fantasy sports, advance-deposit wagering, and TV/media, including FanDuel, Betfair US, DRAFT, and TVG. FanDuel Group has a presence across 45 states and 8 million customers. The company is based in New York with offices in California, New Jersey, Florida, Oregon, and Scotland.

About the role

FanDuel has a suite of products serving millions of sports fans, in particular, our pioneering daily fantasy sports app and, as of 2018, our industry-leading sportsbook. You’ll work with cross-functional, agile teams on an area of one those products across web and native mobile platforms. Sports is our game, but fast-paced technology is at the heart of our business. We make products that sports fans love to use and our teams love to build. Working at FanDuel provides the opportunity to impact the lives of millions of sports fans through the products you create. You don’t need a passion for sports, but you do need a passion for understanding our sport-loving users so you can create great experiences for them. You’ll work with and learn from multi-award-winning highly entrepreneurial and ambitious teams. You’ll be based in our Manhattan office.

What we’re looking for in you

We’re creating industry-leading products that users find engaging and exciting. As a member of the close-knit UX & design team, you’ll be responsible for delivering on that. This includes using qualitative & quantitative research techniques to understand our users, championing the customer by being their voice within the company, and working with teams across the organisation to share insights and enable us to create engaging user experiences.

Learning

Nothing stands still for very long in our world, so research always has to be moving too. We need you to be fearless; you must be willing to keep learning by diving headfirst into projects, even if you have no prior knowledge of that area of the product and even if that means proving past insights or assumptions wrong. We need you to be self-driven, focused, and can ask and answer meaningful and impactful questions.

Telling the story

How do insights become actions? We believe in the power of storytelling, strong presentation skills and the confidence to speak out in any room where it’s necessary. You need be able to articulate the insights you generate to multidisciplinary teams. Whether it’s with presentations, personas, customer experiences maps or one to one conversations your message must be clear and concise.

Great attention to detail

Lots of little things add up to a greater whole. It’s essential that you sweat the details, working closely with designers to craft elegant, and compelling experiences. Ultimately we ask that anyone can look at their work and confidently say that they’re proud of it.

Shaping our processes

As well as planning, running and evaluating user testing sessions we want you to have your say in shaping our research processes. As a part of the UX & Design team, you will have ownership of your research and have the freedom to experiment and try new techniques and technologies, while critiquing our current ones. We are on a mission to continuously improve the delivery and efficiency of our research, and we want you to be part of that journey.

Bonus points: previous remote research experience

As some of our products are location-specific it’s crucial that you understand the strengths and shortcomings of different remote research methods, including when and how to apply them during the product development process. If you have experience in remote research then that’s going to be a major plus.

What to include

  • Show us what you’re good at. Include work you think best showcases your skill set.
  • Have any case studies that you think will help? Include those too.

What you get in return

We’re serious about career development at FanDuel. All our managers are trained with a focus on continuous development and a drive to help you reach your potential. Your manager will help you use our researcher-specific career framework to progress and grow over time, whether you see your future as an individual contributor or a manager. You’ll set development goals which your manager and our Talent team can support you to achieve through advice and a training budget.

  • An exciting environment with real growth
  • Contribute to exciting products used by a highly passionate user base
  • Personal learning and development opportunities
  • 401K with company contribution match
  • Generous healthcare plans There’s more, but we don’t want to go on and on!

FanDuel is an equal opportunities employer. Diversity and inclusion in FanDuel means that we respect and value everyone as individuals. We don’t tolerate bias, judgment or harassment. Our focus is on developing employees so that they reach their full potential.

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